Tree Surgeons Peckham Terms and Conditions
These Terms and Conditions set out the basis on which tree surgery services are provided by tree surgeons in Peckham and related arboricultural teams operating in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create clarity around the scope of work, the booking process, payment, cancellations, liability, waste handling, and the legal framework that applies to the service. These terms should be read together with any written quotation, estimate, or work order issued before the service begins.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person, business, landlord, managing agent, or other party requesting the work. Where more than one person is involved in the booking, each person is jointly responsible for ensuring that the information provided is accurate and that payment obligations are met. The exact services offered by Peckham tree surgeons may include pruning, dismantling, felling, stump work, emergency response, hedge work, and associated site clearance, subject to suitability, access, and legal permissions.
All services are provided subject to a written or verbal agreement and are based on the information available at the time of quotation. If the site conditions, tree condition, access, legal restrictions, or scope of work differ from what was described when the booking was made, we may need to revise the price, timing, or method of work. In some cases, the service may have to be suspended or cancelled where continuing would be unsafe, unlawful, or impracticable. These terms are intended to protect both parties and to ensure that tree surgeons Peckham services are delivered in a professional and lawful manner.
Booking Process
Bookings are usually made after an initial enquiry and a site assessment, although in some cases a quotation may be prepared using photos, videos, measurements, or information supplied by the customer. Any quotation given is an invitation to treat and not a binding offer until accepted by us. Acceptance may occur when you confirm the booking in writing, pay a deposit where requested, or otherwise instruct us to proceed. We reserve the right to decline or withdraw from a booking before work starts if the site is unsuitable, if the requested work is beyond our operational capacity, or if there is a legal or safety concern.
When making a booking, you must provide accurate and complete details, including the location of the trees, the nature of the work required, access arrangements, known hazards, underground or overhead services, parking restrictions, and any tree protection or consent issues that may apply. If the property is leasehold, communal, rented, managed, or subject to a third-party ownership interest, you must ensure that the correct person has authority to approve the work. We may rely on the information you provide and will not be liable for delays or extra costs caused by incomplete or incorrect information. 
If a permit, licence, notice, planning consent, or other approval is needed, it remains your responsibility to confirm that the work may lawfully proceed unless we have expressly agreed in writing to arrange it.
Scheduling and Access
Dates and times for attendance are scheduled on a reasonable endeavours basis and may be affected by weather, traffic, staff availability, equipment failure, seasonal conditions, or emergency call-outs. While we will aim to attend on the agreed date, we cannot guarantee a precise start time unless specifically stated in writing. We may also split work over more than one day where the size, complexity, or safety requirements of the job make this necessary. If we need to change the schedule, we will use reasonable efforts to notify you as soon as practical.
You must ensure that reasonable access is available on the day of work. This includes access for vehicles, machinery, and personnel, along with clear routes for loading and waste removal. Animals, children, vehicles, and fragile items should be kept clear of the work area. If access is delayed or prevented because the site is not ready, gates are locked, keys are unavailable, or permissions have not been arranged, we may charge for wasted attendance time, additional labour, or a return visit. For many tree surgery Peckham appointments, good access is essential to complete the work safely and efficiently.
Payments and Charges
Unless otherwise agreed, prices are based on the quotation issued before the work begins and are valid for a limited period stated on that quotation, or where no period is stated, for a reasonable time. The quoted price generally reflects the agreed scope only. Any additional work, unexpected obstacles, urgent variations, or changes requested by the customer may result in extra charges. These may include charges for traffic management, crane hire, specialist equipment, disposal beyond the agreed volume, emergency call-out, out-of-hours attendance, or time spent dealing with hidden hazards. We will normally explain the reason for any additional cost before proceeding where circumstances allow.
Payments may be required in advance, on completion, or by staged invoicing depending on the scale and type of work. Where a deposit is requested, the booking may not be confirmed until the deposit is received. Deposits may be used to cover scheduling, materials, administration, or lost time in the event of cancellation. Unless otherwise stated, invoices are payable immediately or within the period shown on the invoice. Late payment may result in interest, recovery costs, and suspension of further services. We reserve the right to retain ownership of any goods or materials supplied until full payment has been received in cleared funds.
All amounts are stated exclusive of VAT unless expressly noted otherwise. If VAT applies, it will be added at the prevailing rate. We may refuse to start or continue work where there is an outstanding balance from a previous job or where we have reason to believe payment will not be made. In the event that the customer disputes any part of an invoice, the undisputed portion should still be paid by the due date. Tree surgeon Peckham pricing is influenced by risk, waste handling, equipment, and labour, and may change if the actual conditions differ from the agreed assumptions.
Cancellations, Rescheduling, and Delays
Cancellations made by the customer should be given as early as possible. If you cancel after the work has been scheduled, we may charge a cancellation fee to reflect administration, reserved labour, and any costs already incurred. Where materials, permits, or specialist arrangements have been ordered specifically for your job, those costs may also be charged. If you cancel on the day of the booked attendance, or after our team has already departed for the site, a larger charge may apply. In some cases, the full quoted amount may be payable if the cancellation prevents us from carrying out the agreed work and no reasonable alternative booking can be arranged.
We may reschedule or cancel a booking if weather conditions, safety concerns, access issues, or unforeseen site conditions make it unsafe or unreasonable to proceed. This includes high winds, storms, severe rain, ice, poor visibility, unstable trees, wildlife hazards, or nearby third-party activity that interferes with the operation. If we cancel before work starts, we will normally offer an alternative date. Where a deposit has been paid, its treatment will depend on the reason for cancellation and any costs incurred. We will not be liable for indirect losses caused by a rescheduled visit, including lost time, inconvenience, or third-party arrangements.
If work is delayed or interrupted because of factors beyond our control, including but not limited to adverse weather, road closures, power lines, emergency service requests, or unexpected structural risks, we may pause the work until it can be completed safely. Such pauses do not amount to a breach of contract. The customer remains responsible for safeguarding the site during any suspension. Arborist services Peckham often involve changing conditions, so some flexibility in scheduling is necessary to ensure that the work is done correctly and without avoidable risk.
Liability and Limitations
We will exercise reasonable skill and care in performing the services, but tree work is inherently hazardous and may involve unpredictable natural conditions. To the fullest extent permitted by law, we do not accept liability for losses or damage arising from pre-existing defects, hidden decay, unstable root systems, concealed cavities, or the normal consequences of the agreed work where those consequences are unavoidable and disclosed in the quotation or apparent from the nature of the task. For example, the removal of a tree may reveal roots, underground structures, or neighbouring surfaces that were already compromised or not visible before the work began.
We are not responsible for damage caused by inaccurate information supplied by the customer, including incorrect boundaries, unreported services, buried cables, hidden drains, or the location of private or public utilities. If you instruct us to work close to structures, glass, fences, roofs, walls, paving, or landscaped areas, you acknowledge that minor scuffing, vibration, or incidental disturbance can occur even when reasonable precautions are taken. We will take sensible protective measures where appropriate, but some risk is unavoidable. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded under UK law.
We are not liable for delays, indirect losses, loss of profit, loss of amenity, or consequential costs arising from service interruptions, weather changes, or cancellation of linked activities. Our total liability for any claim relating to the service shall, except where prohibited by law, be limited to the amount paid or payable for the specific work giving rise to the claim. If a defect or issue arises, you must notify us within a reasonable time and allow us an opportunity to inspect the matter before any remedial work is carried out by another party. This helps ensure that any concern involving Peckham tree surgeons can be assessed fairly.
Waste Removal and Environmental Rules
Unless stated otherwise, waste generated by the work, such as branches, logs, brushwood, stump arisings, and related green waste, will be removed or processed in accordance with the agreed quotation. Where material is left on site at your request, it becomes your responsibility once the job is complete. Waste disposal is carried out in line with applicable UK environmental and waste regulations, and we may use licensed facilities, transfer notes, or other lawful disposal arrangements where required. The customer must not ask us to leave waste in any place that would create a nuisance, obstruction, or legal breach.
We may separate reusable timber, chip waste, or arisings for recycling, composting, biomass, or other legitimate recovery routes. Any waste transferred off site remains subject to the duty of care and may be handled by a registered waste carrier or equivalent lawful operator. If the customer requests special disposal methods, such as stump removal beyond the standard scope, handling of diseased material, or removal of protected vegetation, extra charges and additional compliance steps may apply. We will not transport, dump, or dispose of waste unlawfully under any circumstances.
The customer is responsible for informing us if the site contains contaminated material, Japanese knotweed, invasive species, treated timber, asbestos, chemicals, or other hazardous substances. Such materials are outside standard tree surgery services unless expressly agreed. If hazardous waste is discovered during the work, we may stop and require instructions, specialist handling, or revised pricing. The obligation to comply with waste regulations applies equally to residential, commercial, and managed premises. In all cases, our approach to tree surgeons Peckham waste handling is to follow lawful disposal routes and minimise environmental impact wherever reasonably possible.
Customer Responsibilities
You are responsible for ensuring that the work area is safe and that any relevant permissions, consents, or notifications have been obtained before the work begins. You must tell us about known hazards, fragile surfaces, underground services, overhead lines, security systems, or restricted access points. If a tree is shared with neighbours or positioned near a boundary, you should confirm that all necessary parties have been notified or have agreed where required. If a third party objects after booking but before completion, we may suspend the work until the issue is resolved. Additional attendance caused by customer-side delays may be chargeable.
You must also remove or protect items that could be damaged by normal tree work, such as garden furniture, ornaments, vehicles, potted plants, decorations, and loose materials. While we will act reasonably, we are not responsible for items left in the work area. If our team has to move items to complete the job safely, we do so at your risk and without accepting responsibility for hidden damage already present. Where the work involves pruning or felling near a boundary, the customer should understand that tree surgery may alter shade, light, privacy, and local growing conditions. Any aesthetic expectation should be discussed before the job starts.
Where access is through shared driveways, communal areas, or neighbouring land, you must ensure that permission has been granted and that the route is suitable for the proposed equipment. Any lock gates, codes, or access instructions should be supplied in advance. If a neighbour, tenant, or occupier refuses access on the day, we may not be able to complete the work and may charge accordingly. Customers using arboricultural services Peckham should make sure the site is ready, because delays frequently affect safety, efficiency, and pricing.
Complaints, Variations, and Entire Agreement
If you have any concern about the service, you should raise it promptly so that we have a fair opportunity to investigate and, where appropriate, put matters right. We may ask for photographs, a written description, or an inspection before deciding what action is suitable. Any variation to the agreed scope should be confirmed in writing where possible. Verbal instructions given on site may still create a chargeable variation if they are carried out. These terms, together with the quotation and any written amendments, form the entire agreement between the parties and supersede prior discussions or representations to the extent permitted by law.
If any part of these terms is found to be unenforceable, illegal, or invalid, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any waiver must be in writing to be effective. We may assign or subcontract elements of the service where appropriate, provided the standard of work remains consistent with the agreed service. Customers engaging a tree surgeon in Peckham should note that subcontractors, where used, are bound by the same core obligations relating to safety, lawful conduct, and professional practice.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or from the services supplied, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protections provide otherwise. If you are acting as a consumer, your statutory rights are not affected by these terms. If you are acting for a business, charity, landlord, or managing agent, you confirm that you have authority to bind the relevant organisation and to accept these terms on its behalf.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms in relation to the tree surgery services requested. These conditions are intended to balance fair service delivery with safe working practices, lawful waste management, and clear payment obligations. They apply to all tree surgeons Peckham services unless a separate written contract expressly states otherwise. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency.